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Terms and Conditions

Thanks for checking out, Selienoce. We’re happy to have you on board and want to make sure you have the convenient experience with us. Before getting started, take a minute or two to read over our Terms and Conditions. This is the rules that will keep things running smoothly and make sure everyone has a pleasant experience. By using our website and services, you agree to these terms.

About Us

Selienoce is a jewelry company in Hong Kong promising to serve you beautiful and high-quality jewelry. We put everything into making your shopping experience as smooth and enjoyable as possible.

Usage of Our Website

By using our website, you agree to:

Follow the Rules: Use our site only for lawful purposes. Do not engage in any activities that could harm the site or other users.

Accuracy of Information: you must ensure that information you send to us is correct and up to date at the time sent. This includes your personal details and payment details.

Respect Our Content: The text, graphics, images, logos and trademarks on this site are either owned or licensed to us. You may not use them without our consent.

Orders and Payments

When we take an order from you:

Confirmation of Order: We will send you an e-mail from our side to confirm that we have received your order; this doesn’t signify acceptance. Acceptance arises when we process and ship your order.

Payments: You are liable for the entire amount due along with tax and shipping. We conduct all payments through cash on delivery so that their monetary information is not leaked.

Product Availability: Despite our efforts, we cannot guarantee the availability of all products in stock at any time. If an item is not available, we will notify you as soon as possible.

Shipping and Delivery

We aim to deliver your order to you in the shortest time frame with the least risk.

Shipping costs: we have estimated shipping costs based on the delivery location that you are located. They will be added at the time we total them on checkout. Only domestic delivery is available with us.

Shipping Times: this is also dependent upon your location. It is going to take some time before a date can be confirmed for the delivery. However, there may be delays.

Order Tracking: We will e-mail you tracking information once your order has shipped so you can track the status of your shipment.

Returns and Exchanges

We want you to be happy with your purchase, but sometimes things aren’t just right. No worries. Here’s how to return or exchange something that didn’t meet expectations:

Returns: Items can be returned within 30 days of delivery. Items must be in new condition and have all original packaging.

Exchanges: If you wish to exchange an item, please contact our customer services who will organize this for you.

Refund: We will issue a refund through the original method of payment within a reasonable period after receiving and processing your returned item.

Privacy and Data Protection

Your privacy is very important to us:

Data Collection: We collect personal data for the purposes of processing your order and our services. In regard to the Hong Kong Data Protection Act, we treat your information with caution.

No Sharing: Except as required to fulfill your order or as required by law, we do not share your personal information with third parties.

We conveniently ensure that our web site is accurate and up-to-date, but:

Accuracy: We do not warrant that the information presented here is entirely without errors. If you think something looks wrong, please tell us.

Liability: We’re not liable for any loss or damage arising from use of our site or products, except where the law says we must be.

Changes to Our Terms

We may revise and update these Terms and Conditions from time to time.

Changes: If we do this, we will make the new terms available on our website. You’re using the Site after notice of changes have been posted will be deemed to be your acceptance of the new terms.

Effective Date: Changes will be effective when they are posted and any use of our site after such notice will be deemed acceptance by you of the revised terms.

Contact Us

If you have any more questions or need further assistance, please feel free to contact us.