Privacy Policy

Welcome to Selienoce! Your trust matters a lot to us and we’re committed to protecting your personal information. This Privacy Policy describes how we collect, use and protect your data in compliance with the Hong Kong Data Protection Act. We also address special considerations concerning minors and children’s usage of our website.

1. Introduction

At Selienoce, we respect your privacy and strive to handle your personal data sensibly. This privacy policy describes what we collect, how we use it, and how we keep it safe. Your use of our website or services demonstrates your acceptance of the practices covered in this policy.

2. Information We Collect

When you interact with Selienoce, we may collect the following kinds of information:

• Personal identification information: Name, e-mail address, phone number, and mailing address.
• Order information: The details about the goods purchased that may include order history and even their delivery preferences.
• Technical data: That includes device information, type of browser being used, and your IP address that are an improvement tool for our website and services.
• Marketing Preferences: Your decisions about whether to receive promotional offers or newsletters.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Process Orders: To process your orders, bill you for those orders, and deliver our products to you.
• To Improve Our Services: To help us better understand your needs and provide you with better service.
• For Communicating with You: To update you about your orders, respond to inquiries, and send marketing communications if you have opted in.
• To Comply with Legal Obligations: For achieving legal and regulatory compliance to protect our rights.

4. Data Security and Confidentiality

Protecting your information is our first priority. We use robust security measures to ensure that your data remains safe. These measures include:

• Encryption: We encrypt your sensitive information both within and outside our systems.
• Access Controls: Only approved people can access your information, and they have all been trained on how to handle the information with proper management.
• Continuous Monitoring: Our systems are regularly monitored for known and potential security risks, which we update as necessary.

5. Data Sharing and Third Parties

Your privacy is important to us, and we do not sell or otherwise share your personal information with third parties for their own direct marketing purposes. We may, however, share your data with:

• Service Providers: Entities that help us process payments, ship orders, or manage our IT infrastructure. These partners are contractually obligated to respect our confidentiality requirements.
• Legal Obligations: We may reveal your data if the law requires it, to enable us to comply with that law or to protect our rights.
• Business Transfers: We may share information from our website with the purchaser if we sell or otherwise transfer business assets. We will tell you of this and continue to ensure your data is safe.

6. Data Retention

We process your personal information only as long as it is necessary for the purposes for which we collected it, or otherwise in accordance with applicable law. We delete or anonymize your data when it is no longer needed for those purposes.

7. Children’s Privacy

Our website is not designed for the children who are less than 13 years old. In any way we do not collect information about minors. If in any case, we happen to know that a child under 13 years of age has provided such details, we take action to delete that information immediately. If you are a parent or guardian and feel that your child under 13 years has provided us with their personal information, you must contact us so that we can resolve the matter.

8. Your Rights

Under the Hong Kong Data Protection Act, you have certain rights about your personal information including;

• Right to access: The right to request an access to your personal data, which we hold about you.
• Right of correction: The right to request a correction in any inaccurate or incomplete information that may be needed.
• Right to deletion: The right to request your data deleted when it is no longer needed.
• Right to Objection: You have the right to object, in certain circumstances, to the processing of your data.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format and to transfer it to another data controller if applicable.

For any of the rights stated above or to have information on how we handle your data, you can contact us using the details below.

9. Cookies and Tracking Technologies

We make use of cookies and similar technologies to enhance your experience of our website. Cookies help us remember your preferences and understand how you interact with our site. You control cookie settings through your browser; however, disabling cookies may affect the functionality of certain features on our website.

10. Changes to This Policy

Periodically, we may update this Privacy Notice to reflect changes in our practices or changes in the applicable law. In that case, we will let you know about the significant change affecting you prior to implementing it, and we invite you to check this policy periodically to learn about new practices and guidelines related to your personal information.

11. Contact Us

You can feel free to get in touch with us if you have questions or concerns about your personal data or this Privacy Notice.