Return policy

At Selienoce, we are dedicated to creation beautiful jewelry that will resonate with our customers. We believe every piece should come with joy and satisfaction; therefore, we strive to ensure that you find shopping through us smooth. Our return and refund policy is designed to reflect our commitment to quality as well as customer service, so you are always confident while purchasing from us.

Overview

It’s great that we make every effort possible for you to enjoy what we create. Still, our return and exchange policy leave room for returns and exchanges just in case the size doesn’t fit or because you don’t like the style. We’re here to help you through this. This policy outlines procedures for returning or exchanging orders bought on Selienoce.

Eligibility Requirements Returns

Your items must meet the following requirements to be eligible for return or exchange:

A. Condition: The jewelry should be unworn, undamaged, and in the original packagig. Any visible sign of wear or damage will adversely affect return eligibility.

B. Return Window: You are entitled to initiate returns or exchanges within 30 days of receiving your shipment.

C. Proof of Purchase: A receipt or an order number is required to finalize the return.

If you want to return or exchange an item, please follow these steps:

A. Get in touch: You may contact our customer support team through our website or email with your order number and ask for a refund or an exchange. Our team will then guide you through the return process and provide a return shipping label.

B. Ship the Item: Pack the jewelry in its original packaging and affix the return label. We suggest sealing it well to avoid breakage during delivery.

C. Tracking: For your further peace of mind, we do think you should use a trackable delivery service. That way you can prove to yourself that your parcel has safely arrived with us.

Refund Process

We will examine your item as soon as we receive it in our warehouse. After checking, we will initiate the refund based on our criteria for return. Here is what to expect:

Refund Method: Directly to bank. Your bank will credit the refunded amount and may take some time, perhaps just a few business days.

Partial Refund: We reserve the right to provide a partial refund if items have condition issues due to wear or damage.

Shipping Charges: All original purchase shipping charges are not refundable. If, however, your return was our mistake, we’ll cover the return shipping costs.

Exchanges

If you want to replace an order with a different size and style the process is the same as returns. We will replace your original item when we get it and find that it is eligible for the exchange. In that case, any differences in price and refunds will be forwarded to you.

Exceptions

The following are not eligible for our return policy:

Personalized or engraved items cannot be returned or exchanged, except if found defective or faulty.

The final sale item cannot be returned or exchanged.

Damaged or Faulty Products

We will immediately contact you if you received a damaged or defective item. We would like to resolve the problem right away. Kindly attach photographs of the damage and include your order number. We will either send you a replacement or a full refund, according to your preference.

Shipping Condition

Just letting you know, Selienoce only ships within Hong Kong. They do not have international shipping. We also cannot continue processing our orders internationally.

We will appreciate your patience and cooperation with this given that we take proper management of our hometown by reaching out to our fellow citizens and their communities.

Customer Service

Your satisfaction is our priority here at Selienoce. In case you have any questions concerning our return and refund policy, don’t hesitate to get in touch with our customer service team-committed to ensuring a smooth and pleasant experience for you.

Conclusion

We hope you have a wonderful time with Selienoce and all the stunning jewels we craft. Our return and refund policy are built to ensure your satisfaction, so you can shop confidently. Thanks for being a member of the Selienoce family. We look forward to serving you and hope you love every piece you choose!